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Privacy Policy 

Last Updated 13 October 2026

DEMK Constructions Privacy Policy

DEMK Constructions respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

In this Privacy Policy, "DEMK Constructions", "we", "us" and "our" refer to DEMK Constructions.

1. Personal information we collect

The personal information we collect depends on how you interact with us and the services you request.

We may collect information including:

  • your name

  • phone number

  • email address

  • residential, property, project or postal address

  • details about your property, proposed building works or construction project

  • information you provide when requesting a quote, consultation or site visit

  • plans, drawings, specifications, photographs and other documents relating to a project

  • information contained in correspondence with us

  • quotation, contract, invoicing and payment-related information

  • details relating to warranties, defects, maintenance or aftercare

  • information provided when making an enquiry, providing feedback or making a complaint

  • information provided by architects, designers, engineers, consultants, insurers or other parties involved in a project

  • information provided when applying for employment, subcontracting or supplier opportunities

  • website usage and technical information such as IP address, browser type, device type, referring website and pages viewed.
     

We may also collect photographs or video footage of construction projects, properties and completed work. Where an individual is identifiable from this material, it may constitute personal information.
 

We generally only collect personal information that is reasonably necessary for our business activities and the services we provide.

2. How we collect personal information

We may collect personal information directly from you when you:

  • submit an enquiry through our website

  • contact us by phone, email or social media

  • request a consultation, quote or site visit

  • meet with us in person

  • engage us for building or construction services

  • enter into a contract or other agreement with us

  • provide plans, specifications, photographs or project documents

  • communicate with us during a project

  • make a payment

  • provide feedback, a testimonial or review

  • make a warranty, defect or aftercare enquiry

  • apply to work with us as an employee, subcontractor, consultant or supplier.
     

We may also collect personal information from third parties where this is reasonably necessary for our business activities. These parties may include:

  • architects

  • building designers

  • engineers

  • building surveyors

  • inspectors

  • subcontractors and trades

  • suppliers

  • consultants

  • insurers

  • insurance brokers

  • property owners

  • authorised representatives

  • government bodies and regulators

  • publicly available sources.

 

Where reasonably practicable, we will collect personal information directly from you.

3. How we use personal information

We may collect, hold, use and disclose personal information to:

  • respond to enquiries

  • provide information about our services

  • arrange consultations and site visits

  • assess potential projects

  • prepare estimates, quotes and proposals

  • prepare and administer building contracts

  • plan, manage and deliver construction projects

  • communicate with clients and other parties involved in a project

  • coordinate architects, engineers, consultants, trades and suppliers

  • manage permits, inspections, approvals and project documentation

  • manage project variations

  • process invoices and payments

  • manage warranties, defects, maintenance and aftercare

  • maintain business, project and financial records

  • manage insurance matters

  • respond to complaints or disputes

  • meet legal, taxation, insurance, licensing and regulatory requirements

  • improve our services, website and customer experience

  • protect our systems and website from misuse or security threats

  • manage recruitment and contractor relationships

  • market our services where permitted by law.

If you choose not to provide information that we reasonably require, we may not be able to respond to your enquiry, assess your project, prepare an accurate quote or provide some of our services.

4. Website enquiries, cookies and analytics

When you submit an enquiry through our website, we may collect your name, contact details and information about your proposed project so that we can respond to your enquiry, assess your project and arrange a consultation, site visit or quotation.

​

Our website may also use cookies and similar technologies to operate correctly, improve functionality and understand how visitors use the site.

​

These technologies may collect information such as:

  • IP address

  • browser and device type

  • pages visited

  • time spent on the website

  • referring websites

  • general geographic information

  • interactions with website features.

 

We may use third-party providers for website hosting, analytics, advertising, online forms, customer relationship management and other digital services. These providers may receive technical information about website visits and interactions.

You can usually control or disable cookies through your browser settings. Some website features may not operate as intended if certain cookies are disabled.

5. Direct marketing

Where permitted by law, we may use personal information to send information about DEMK Constructions, our services or projects that may be relevant to you.

 

Commercial electronic communications will include a way for you to unsubscribe where required.

You can opt out at any time by using the unsubscribe option in the communication or contacting us at:

demkcon@gmail.com

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to conduct our business or deliver our services.

This may include disclosure to:

  • employees and authorised representatives

  • subcontractors and trades

  • architects and building designers

  • engineers and consultants

  • building surveyors and inspectors

  • suppliers and manufacturers

  • insurers and insurance providers

  • accountants, bookkeepers, lawyers and other professional advisers

  • website, technology, software and cloud service providers

  • project management and customer relationship management providers

  • payment and accounting service providers

  • councils, government departments, regulators and statutory authorities

  • other parties where required or authorised by law.

We may also disclose information with your consent or where you would reasonably expect us to do so in connection with your project. We do not sell personal information to third parties.

7. Project photographs and marketing

During construction or after completion of a project, we may take photographs or video footage for project records, quality assurance or portfolio purposes. If we use project photographs, video or other identifiable information for our website, social media, case studies or promotional material, we will manage that use in accordance with applicable privacy requirements and any relevant permissions or agreements. Where reasonably practicable, we will avoid publishing information that unnecessarily identifies a client's private residential address or personal details.

8. Overseas storage and disclosure

Some of the technology and service providers we use may operate globally and may store or process personal information outside Australia. Where the Australian Privacy Principles apply, we take reasonable steps as required by law in relation to overseas disclosures of personal information.

9. Storage and security 

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored in physical records or electronically through email, cloud-based systems, project management platforms, accounting software and other business systems.

Access is limited to people who reasonably require the information for business purposes.

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, contractual, taxation, insurance, warranty and record-keeping obligations.

Construction and building records may need to be kept for extended periods due to legal, insurance, contractual or warranty requirements.

10. Access and correction

You may request access to personal information DEMK Constructions holds about you or ask us to correct information that you believe is inaccurate, incomplete, out of date or misleading.

To make a request, contact:

Email: demkcon@gmail.com

We may need to verify your identity before providing access or making changes.

We will respond within a reasonable period. In some circumstances, the Privacy Act may permit or require us to refuse access to particular information. Where required, we will explain the reason for the refusal.

11. Privacy complaints

If you believe DEMK Constructions has not handled your personal information appropriately or has breached the Australian Privacy Principles, please contact us at:

demkcon@gmail.com

Please provide enough information for us to understand and investigate your concern.

We will review the complaint, contact you if further information is required and provide a response within a reasonable period.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Data breaches and automated decision-making

If we become aware of a data breach involving personal information, we will assess and manage the incident and comply with the Notifiable Data Breaches scheme where it applies.

DEMK Constructions does not currently arrange for computer programs to use personal information to make, or substantially and directly assist in making, decisions that could reasonably be expected to significantly affect an individual's rights or interests.

If our practices change, we will update this Privacy Policy where required by law.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.

The current version will be published on our website, and the date at the top of this page will show when it was last updated.

14. Contact us

For questions about this Privacy Policy, to request access to or correction of your personal information, or to make a privacy complaint, please contact:

DEMK Constructions
Melbourne, Victoria, Australia
Email: demkcon@gmail.com

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